YOUTUBE SHORT: “I'll often tell leaders that I'll build, design, or integrate any system that you like. But if we fail to use it correctly, it is often worse than having no system at all. That understanding and that material impact of having access to accurate information and knowledge, it refocuses a role like mine at the forefront, from support role, to a mandate that we need to have this role, we need to have this thought process at the table with the rest of the thought processes so that woven together, the outcome is ideally better.” - Erich Gazaui