(1:05 Video) Outsource for Success: Partnering for Customer Satisfaction “I've had tremendous success dollar for dollar spent on outsourcing. The quality is higher, the longevity is greater, and my customers are more satisfied.” —STEVE KAAY

Steve Kaay - "CCOs: Flipping BPO Quality Perceptions On Its Head” - Page 12 Steve Kaay - "CCOs: Flipping BPO Quality Perceptions On Its Head” Page 11 Page 13
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