Sri Velamoor - "CX Revenue Engine: How to Delight Your Way to Growth"

Sri Velamoor, Vice President of Global Support and Product Enablement at Workiva, discusses the importance of customer experience as a revenue growth driver. He emphasizes the necessity of addressing customers' emotional needs by aligning his concepts with Maslow’s hierarchy of needs. He also illustrates how exceptional customer experience can provide companies with a competitive edge, fostering growth by delighting customers and addressing their higher-level needs.

WOW-24-7

Contact Centers

call center

customer service outsourcing

customer support outsourcing

customer service BPO

retail BPO

e-commerce BPO

Customer Value

SaaS Customer Experience