What’s Inside [1:07] Introduction to Sri Velamoor [31:40] Full Podcast Episode [4:19] The Importance of Customer Needs Hierarchy to Revenue Growth [3:17] Customer Self-Actualization: Key to Company Growth and Success [2:40] Measuring User Happiness: Essential Metrics for Success [4:32] Utilizing Maslow’s Hierarchy to Uncover Customers’ Needs [4:21] Transforming Customer Experience: Empathy and Simplicity for Business Success [2:41] Focusing on Customer Delight to Gain a Competitive Advantage [0:40] Customer Experience as a Team Sport [1:06] Customer Focus: Simplifying Contracts for Lasting Relationships [0:46] Key Takeaway: Prioritize Customers’ Feelings and Self-Actualization [2:01] 1-10 Rating: Importance of Agent Turnover to Company’s Growth [0:59] Short: Utilizing Maslow’s Hierarchy to Uncover Customers’ Needs [0:43] Short: Transforming Customer Experience: Empathy and Simplicity for Business Success