(4:59 Video) Shifting Dynamics: Contact Centers as Strategic Assets “My agents and my contact center are the face of the business. We are the reason customers repurchase or renew.” -PAT FERDIG Pat Ferdig - “CCOs: Tackling Systematic Resistance to Accepting Subpar Performance” Page 9 Page 11Video Player is loading.Play VideoPlaySkip BackwardSkip ForwardMuteCurrent Time 0:00/Duration 4:59Loaded: 0.00%0:00Stream Type LIVESeek to live, currently behind liveLIVERemaining Time -4:59 1xPlayback RateChaptersChaptersDescriptionsdescriptions off, selectedCaptionscaptions settings, opens captions settings dialogcaptions off, selectedAudio TrackPicture-in-PictureFullscreenThis is a modal window.Beginning of dialog window. Escape will cancel and close the window.TextColorWhiteBlackRedGreenBlueYellowMagentaCyanOpacityOpaqueSemi-TransparentText BackgroundColorBlackWhiteRedGreenBlueYellowMagentaCyanOpacityOpaqueSemi-TransparentTransparentCaption Area BackgroundColorBlackWhiteRedGreenBlueYellowMagentaCyanOpacityTransparentSemi-TransparentOpaqueFont Size50%75%100%125%150%175%200%300%400%Text Edge StyleNoneRaisedDepressedUniformDrop shadowFont FamilyProportional Sans-SerifMonospace Sans-SerifProportional SerifMonospace SerifCasualScriptSmall CapsResetDoneClose Modal DialogEnd of dialog window.wow24-7.iovideo
Pat Ferdig - “CCOs: Tackling Systematic Resistance to Accepting Subpar Performance” Page 9 Page 11