(4:59 Video) Shifting Dynamics: Contact Centers as Strategic Assets “My agents and my contact center are the face of the business. We are the reason customers repurchase or renew.” -PAT FERDIG
![Pat Ferdig - “CCOs: Tackling Systematic Resistance to Accepting Subpar Performance” - Page 10](/cdn-cgi/image/width=600,quality=80,format=webp/https://cdn.relayto.com/images_originals/6655f45a99da6.jpeg)
(4:59 Video) Shifting Dynamics: Contact Centers as Strategic Assets “My agents and my contact center are the face of the business. We are the reason customers repurchase or renew.” -PAT FERDIG
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