(4:04 Video) Agent Enablement: Key to Customer Satisfaction Success “Spending time with the agent is critical to any type of contact center success because once you get to that point, you can start monetizing the operation.” —PAT FERDIG
![Pat Ferdig - “CCOs: Tackling Systematic Resistance to Accepting Subpar Performance” - Page 9](/cdn-cgi/image/width=600,quality=80,format=webp/https://cdn.relayto.com/images_originals/6655f45a4ed60.jpeg)
(4:04 Video) Agent Enablement: Key to Customer Satisfaction Success “Spending time with the agent is critical to any type of contact center success because once you get to that point, you can start monetizing the operation.” —PAT FERDIG
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