(0:59 Video) Prioritizing Customer Experience Over Traditional Quality Checklists “We need to hire great EQ agents, focus on the clear objective of having great customer experience outcomes, and create a quality program that focuses on outcomes versus steps and scorecards.” —NEAL DLIN
Neal Dlin - “Why Contact Centers are Still Fundamentally Flawed in 2024” Page 11 Page 13Video Player is loading.
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