(0:55 Video) Shifting Contact Center KPIs to Focus on Customer Experience “We didn’t focus on traditional metrics, extensive training, or just dumping information about systems. Instead, we concentrated on the types of calls we would receive and the experience we wanted customers to have.” —NEAL DLIN
Neal Dlin - “Why Contact Centers are Still Fundamentally Flawed in 2024” Page 12 Page 14Video Player is loading.
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