Mark Brody - "Leveraging Trusted Advisors as Your GPS"
Mark Brody, Director of Contact Center Programs at TrachMar, discusses leveraging trusted advisors to scale contact centers. He emphasizes understanding a center's purpose, overcoming resistance to change, and using AI and BPO partners effectively. He also reveals key strategies and common errors in optimizing contact center operations.
WOW-24-7
Contact Centers
Mark Brody - "Leveraging Trusted Advisors as Your GPS" Page 2