What’s Inside [1:17] Introduction to Mark Brody [22:40] Full Podcast Episode [3:16] Importance of Leveraging Trusted Advisors for Contact Centers [2:07] Aligning Team Roles for Effective Change Management Success [3:01] Unlocking Contact Center Success by Defining the Why [2:01] Top Contact Center Challenges: Resistance, Strategy, and Misalignment [1:18] Major Customer Satisfaction Criteria for Contact Center Success [5:15] Essential Growth and Management Strategies for Scaling Contact Centers [0:59] 1-10 Rating: Importance of BPO in Contact Center Scaling Strategy [0:57] Short - Aligning Team Roles for Effective Change Management Success [0:59] Short - Essential Growth and Management Strategies for Scaling Contact Centers