What’s Inside [2:41] Introduction to Mark Bernardo [26:45] Full Podcast Episode [2:12] Full Episode Highlights [5:02] Driving Customer Engagement Through the Champion Growth Model [1:57] How Emotions Matter More Than Data [3:21] Creating an Emotion-First Success Framework in Business [2:50] The Halo Effect of Empathy on Employee Engagement and Success [3:28] Customer Story: Turning an Angry Client into a Champion [2:15] Consistency Builds Trust and Reliability in Customer Experience [1:40] Building Future Leaders and Safe Spaces for Growth [0:43] Every Interaction Is a Chance to Learn [0:54] Short - Driving Customer Engagement Through the Champion Growth Model [0:58] Short - Customer Story: Turning an Angry Client into a Champion