What’s Inside [0:44] Introduction to Madelene Motin [22:36] Full Podcast Episode [2:10] Importance of Customer Feedback in Boosting Sales Development [1:12] Optimizing Search Visibility: Boosting E-commerce Sales and Engagement [2:17] Breaking Down Silos: Contact Center as Sales Consultant [3:18] Strategic Collaboration: Building Trust for Enhanced Customer Sales [2:43] Optimizing Support Channels Decreases Customer Support Ticket Volume [1:57] Trustpilot Success: Strategies for Boosting Customer Satisfaction [1:26] Prioritizing Customer Satisfaction Over Operational Metrics [1:22] Building Happy Teams: The Impact of Agent Satisfaction [2:06] 1-10 Rating: Importance of Agent Turnover to Company’s Growth [0:54] Short - Breaking Down Silos: Contact Center as Sales Consultant [0:44] Short - Strategic Collaboration: Building Trust for Enhanced Customer Sales