Madelene Motin - "Delivering Results: Becoming the Highest Voice of Authority"

Madelene Motin, Head of Customer Service at STRONGER, shares her extensive experience in customer service. She explains how customer service can evolve from a cost center to a growth driver. She shares examples of leveraging customer feedback, proactive strategies, and cross-department collaboration. She also highlights transforming customer service into a strategic asset by focusing on satisfaction, revenue growth, and employee empowerment.

WOW-24-7

Contact Centers

call center

customer service outsourcing

customer support outsourcing

customer service BPO

retail BPO

e-commerce BPO

Customer Value

SaaS Customer Experience