Luke Squires - "How To Integrate Transformational Tech Opportunities With Traditional Customer Support"

Luke Squires, Customer Experience Director at Sykes Holiday Cottages, discusses how businesses can integrate transformational technologies, such as AI, into their traditional customer support operations. He discusses the evolution of customer service, the exciting potential of AI, and how it’s becoming more accessible to companies. Luke emphasizes that while AI comes with its challenges, it also opens up many new opportunities for improving customer experiences.

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