What’s Inside [0:43] Introduction to Luke Squires [24:30] Full Podcast Episode [2:38] Highlights Video [1:14] Exploring Transformational Technology Opportunities in Contact Centers [2:16] Adapting Customer Service to Meet Evolving Expectations [3:09] Direct Impact of Contact Centers on Revenue and Growth [2:07] Internal Strategies for Gen Z’s Communication Shift [5:03] Shaping Future Operations Through Data and Tech Innovation [3:20] How Company Culture Impacts Agent Retention and Satisfaction [1:59] Leveraging Outsourcing Partners While Maintaining a Strong Culture [2:01] Importance of Transformational Leadership in Customer Experience [0:57] Staying Ahead of Changes in Consumer Behavior [0:48] Short - Adapting Customer Service to Meet Evolving Expectations [0:40] Short - Internal Strategies for Gen Z’s Communication Shift