Kimberly Agin - "Advanced AI Data Strategies for Contact Centers"

Kimberly Agin, Head of Business Performance and Enablement, Voice & Chat Automation/Contact Center at KeyBank, explains how contact centers earn a strategic seat by bringing rigorous, data-led insights. She outlines building a trusted data asset and client-centric metadata. She shows cross-functional wins and AI validation. She ends with a call for serious, enterprise-wide data strategy.

WOW-24-7

Contact Centers