Ken Mogensen - "How to Train BPO Partners to Integrate with Your Sales Team"
Ken Mogensen, Vice President of Sales & Marketing at Sneed Coding Solutions, discusses why treating BPO partners as direct reports transforms customer support into a sales engine. He explains vetting criteria, training approaches, and KPI alignment to ensure partners reflect the company’s values. Throughout the discussion, Ken shares lessons learned from scaling globally.
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Ken Mogensen - "How to Train BPO Partners to Integrate with Your Sales Team" Page 2