What’s Inside [2:27] Introduction to Ken Mogensen [25:45] Full Podcast Episode [2:35] Highlights Video [2:43] Treating BPO Partners as Direct Reports [6:11] Key Criteria for Vetting the Right BPO Partner [5:32] Essential Core Values for Hiring External Partners [1:49] Why Cultural Fit Matters for BPO Partners [2:51] Empowering BPOs’ Ownership Through Respect and Collaboration [1:51] Why Culture Fit Beats Skillset in BPO Selection [0:35] Short - Key Criteria for Vetting the Right BPO Partner [0:56] Short - Essential Core Values for Hiring External Partners