What’s Inside [0:59] Introduction to Kel Kurekgi [31:45] Full Podcast Episode [2:50] Full Episode Highlights [2:20] Breaking Down Barriers Between Sales and Support Teams [6:59] Empowering Support Teams by Dropping the Victim Mentality [2:46] Building Stronger Relationships Across Internal Teams for CX Success [5:11] Strategic Approach to Solving Customer and Business Issues [3:15] Defining the Difference Between Customer Support and Experience [3:55] Building a Strong CX Foundation Through Empathy [1:48] Take Responsibility for Your Career and Growth [0:51] Short - Breaking Down Barriers Between Sales and Support Teams [0:56] Short - Empowering Support Teams by Dropping the Victim Mentality