(3:55 Video) Building a Strong CX Foundation Through Empathy "I came up with this term called PESH, and it stands for personable, empathetic, simple, and human. For me, if you are the frontline, make sure every single person that contacts you is approached in a personable, empathetic, simple, and human way." - Kel Kurekgi
Kel Kurekgi - "CCOs: How to Drop the Victim Mentality to Earn Your Seat at the Table" Page 10 Page 12