What’s Inside [0:00] Introduction to Karla Kannan [24:43] Full Podcast Episode [3:25] Importance of Teaching Empathy to Enhance Customer Support [3:03] Adapting Customer Service Training to Embrace Global Cultural Differences [1:42] Bridging Teams By Aligning In-House and BPO for Client Success [2:11] Leveraging BPO Partnerships for Cultural and Operational Excellence [3:24] Utilizing BPO Interactions and Insights for Customer Success Strategies [1:07] Key Criteria for Choosing a Reliable BPO Partner [1:30] Navigating Cultural Nuances with a Valuable BPO Partner [1:49] Building Strong Partnerships with BPOs Through Open Conversations [1:06] Revolutionizing Customer Experience through Training Partnerships [0:52] Creating Strong BPO Partnerships for Company Growth and Success [1:18] Key Challenges in BPO Partnerships and How to Overcome Them [0:49] Short – Leveraging BPO Partnerships for Cultural and Operational Excellence [0:55] Short - Key Criteria for Choosing a Reliable BPO Partner