Karla Kannan - "How to Overcome the Challenge of Cultural Differences with Your BPO Partners"

Karla Kannan, SVP of Customer Experience at Karla Kannan Leadership Solutions, shares her insights on navigating cultural differences and challenges in outsourcing. She highlights the importance of empathy, situational awareness, and ongoing training for service agents. She also explores how BPOs enhance scalability, financial efficiency, and cultural localization to improve customer support.

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What’s Inside [0:00] Introduction to Karla Kannan [24:43] Full Podcast Episode [3:25] Importance of Teaching Empathy to Enhance Customer Support [3:03] Adapting Customer Service Training to Embrace Global Cultural Differences [1:42] Bridging Teams By Aligning In-House and BPO for Client Success [2:11] Leveraging BPO Partnerships for Cultural and Operational Excellence [3:24] Utilizing BPO Interactions and Insights for Customer Success Strategies [1:07] Key Criteria for Choosing a Reliable BPO Partner [1:30] Navigating Cultural Nuances with a Valuable BPO Partner [1:49] Building Strong Partnerships with BPOs Through Open Conversations [1:06] Revolutionizing Customer Experience through Training Partnerships [0:52] Creating Strong BPO Partnerships for Company Growth and Success [1:18] Key Challenges in BPO Partnerships and How to Overcome Them [0:49] Short – Leveraging BPO Partnerships for Cultural and Operational Excellence [0:55] Short - Key Criteria for Choosing a Reliable BPO Partner

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Full Episode

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Full Episode: Topics Covered Teaching Empathy Across Cultural Boundaries Aligning Communication in Cultural Contexts Building Lasting Partnerships for Customer Success

Karla Kannan - "How to Overcome the Challenge of Cultural Differences with Your BPO Partners" - Page 5

(3:25 Video) Importance of Teaching Empathy to Enhance Customer Support

Karla Kannan - "How to Overcome the Challenge of Cultural Differences with Your BPO Partners" - Page 6

(3:03 Video) Adapting Customer Service Training to Embrace Global Cultural Differences

Karla Kannan - "How to Overcome the Challenge of Cultural Differences with Your BPO Partners" - Page 7

(1:42 Video) Bridging Teams By Aligning In-House and BPO for Client Success

Karla Kannan - "How to Overcome the Challenge of Cultural Differences with Your BPO Partners" - Page 8

(2:11 Video) Leveraging BPO Partnerships for Cultural and Operational Excellence

Karla Kannan - "How to Overcome the Challenge of Cultural Differences with Your BPO Partners" - Page 9

(3:24 Video) Utilizing BPO Interactions and Insights for Customer Success Strategies

Karla Kannan - "How to Overcome the Challenge of Cultural Differences with Your BPO Partners" - Page 10

(1:07 Video) Key Criteria for Choosing a Reliable BPO Partner

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(1:30 Video) Navigating Cultural Nuances with a Valuable BPO Partner

Karla Kannan - "How to Overcome the Challenge of Cultural Differences with Your BPO Partners" - Page 12

(1:49 Video) Building Strong Partnerships with BPOs Through Open Conversations

Karla Kannan - "How to Overcome the Challenge of Cultural Differences with Your BPO Partners" - Page 13

(1:06 Video) Revolutionizing Customer Experience through Training Partnerships

Karla Kannan - "How to Overcome the Challenge of Cultural Differences with Your BPO Partners" - Page 14

(0:52 Video) Creating Strong BPO Partnerships for Company Growth and Success

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(1:18 Video) Key Challenges in BPO Partnerships and How to Overcome Them

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YOUTUBE SHORT: Leveraging BPO Partnerships for Cultural and Operational Excellence

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      YOUTUBE SHORT: Key Criteria for Choosing a Reliable BPO Partner

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