Jeanne Duca and Julian Jacquez - "Building High-Performance Teams: Fueling Sustainable Business Success"
Julian Jacquez, President & COO at BCN Telecom, and Jeanne Duca, CMO at BCN Telecom, share how aligning the team, go-to-market partners, and customers drives long-term success. Their three-legged stool framework underpins every strategic decision they make. They discuss trust, transparent commitments, and leadership by example. Together, they reveal how high-performance teams and partnerships drive sustained growth.
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EPISODE: Jeanne Duca CMO @ BCN Telecom Building High-Performance Teams: Fueling Sustainable Business Success Episode 24 Julian Jacquez President & COO @ BCN Telecom
Whatβs Inside [1:41] Introduction to Julian Jacquez and Jeanne Duca [35:42] Full Podcast Episode [3:32] Episode Highlights [4:16] The Three-Legged Stool of BCNβs Success [4:16] Building Trust in Business Relationships Through Transparency and Action [6:55] Why Partnerships and Relationships Outlast Signed Deals [6:26] Balancing Technology and Customer Experience for Long-Term Trust [4:19] Shifting From Price to Experience for Lasting Value [3:14] Importance of Trusted Partners and Strategic Team for Success [0:55] Short - The Three-Legged Stool of BCNβs Success [0:56] Short - Building Trust in Business Relationships Through Transparency and Action
EPISODE: A Podcast with Jeanne Duca and Julian Jacquez Julian Jacquez, President & COO at BCN Telecom, and Jeanne Duca, CMO at BCN Telecom, share how aligning the team, go-to-market partners, and customers drives long-term success. Their three-legged stool framework underpins every strategic decision they make. They discuss trust, transparent commitments, and leadership by example. Together, they reveal how high-performance teams and partnerships drive sustained growth.
Full Episode βTrue sustainable relationships are built on trust. Doing what you say youβre going to do, embracing transparency, and recognizing that sometimes a great deal comes when both sides give a little more than they expected.β
5 (3:32) Episode Highlights
(4:16) The Three-Legged Stool of BCNβs Success βI always talk about the three-legged stool, and I always talk about the three things that we're foundational to. That's our team BCN, our go-to- market partners, and our customers. If we can account for those three, we have a great opportunity to do some neat and great things.β
(4:16) Building Trust in Business Relationships Through Transparency and Action βWe put our money where our mouth is. We demonstrate what we say, we demonstrate our success, and I think that builds trust. The people we work with see that no matter where they enter the organization, they get that same feeling, and that overall is what creates a brand, creates a company, creates a partner.β
8 (6:55) Why Partnerships and Relationships Outlast Signed Deals βWe didn't really need the contract to force us to do business. What we needed was to get the relationships going again and set the right measurements for success by focusing on getting it to business.β
(6:26) Balancing Technology and Customer Experience for Long-Term Trust βI believe that you need to have a great team. Then I believe you have to give them the tools, technology, and the toolbox to go out, find, and be successful with your customers. I don't think it's one or the other. I think they have to happen together.β
(4:19) Shifting From Price to Experience for Lasting Value βWhat we strive to stay away from is allowing our solution to become commoditized. Commodities trade on price. If you don't want to trade on price, then don't be a commodity.β
11 (3:29) Importance of Trusted Partners and Strategic Team for Success βI love doing business with people I trust. Itβs about finding trading partners you can trust and assembling the right team. I don't think you can scale your business without those two things.β
YOUTUBE SHORT: βI always talk about the three-legged stool, and I always talk about the three things that we're foundational to. That's our team BCN, our go-to-market partners, and our customers. If we can account for those three, we have a great opportunity to do some neat and great things.β - Julian Jacquez
13 YOUTUBE SHORT: βWe put our money where our mouth is. We demonstrate what we say, we demonstrate our success, and I think that builds trust. The people we work with see that no matter where they enter the organization, they get that same feeling, and that overall is what creates a brand, creates a company, creates a partner.β - Jeanne Duca
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