What’s Inside [0:57] Introduction to Harini Gokul [23:12] Full Podcast Episode [2:16] Transforming Contact Centers: From Costs to Growth [3:24] SaaS and Customer Experience: Driving Sustainable Growth [1:14] Leveraging Customer Feedback for Business Growth and Expansion [2:06] 1-10 Rating: Importance of Agent Turnover to Company’s Growth [2:08] Utilizing Technology to Empower Customer Service [2:33] Digital Transformation: Metrics Redefined for Service Excellence [1:18] Customer-First Culture: Key to Contact Center Success [2:58] Cultivating Growth: Accountability & Thought Leadership [0:47] Embracing Learning Culture in the Digital World [0:50] Real-Time Listening: A Catalyst for Business Growth [0:59] Short - Transforming Contact Centers: From Costs to Growth [0:56] Short - SaaS and Customer Experience: Driving Sustainable Growth [1:00] Short- Cultivating Growth: Accountability & Thought Leadership