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(2:16 Video) The Role Of Personalized Recommendations & Support “An extensive knowledge base is really important for our customer happiness team to have, as it helps them understand the issue that someone is calling us about.” - GEMMA DEPALMA

Gemma DePalma - "Creating the Ideal Hybrid Customer Happiness Team" - Page 10 Gemma DePalma - "Creating the Ideal Hybrid Customer Happiness Team" Page 9 Page 11
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