(1:35 Video) Agent Essentials: Empathy, Active Listening, and Solutions “If we can turn a customer’s experience around, we’ll have lifetime value for the customer.” — GEMMA DEPALMA Gemma DePalma - "Creating the Ideal Hybrid Customer Happiness Team" Page 8 Page 10Video Player is loading.Play VideoPlayMuteCurrent Time 0:00/Duration 1:35Loaded: 0.00%0:00Stream Type LIVESeek to live, currently behind liveLIVERemaining Time -1:35 1xPlayback RateChaptersChaptersDescriptionsdescriptions off, selectedCaptionscaptions settings, opens captions settings dialogcaptions off, selectedAudio TrackPicture-in-PictureFullscreenThis is a modal window.Beginning of dialog window. Escape will cancel and close the window.TextColorWhiteBlackRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentBackgroundColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentTransparentWindowColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyTransparentSemi-TransparentOpaqueFont Size50%75%100%125%150%175%200%300%400%Text Edge StyleNoneRaisedDepressedUniformDropshadowFont FamilyProportional Sans-SerifMonospace Sans-SerifProportional SerifMonospace SerifCasualScriptSmall CapsReset restore all settings to the default valuesDoneClose Modal DialogEnd of dialog window.video
Gemma DePalma - "Creating the Ideal Hybrid Customer Happiness Team" Page 8 Page 10