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(1:35 Video) Agent Essentials: Empathy, Active Listening, and Solutions “If we can turn a customer’s experience around, we’ll have lifetime value for the customer.” — GEMMA DEPALMA

Gemma DePalma - "Creating the Ideal Hybrid Customer Happiness Team" - Page 9 Gemma DePalma - "Creating the Ideal Hybrid Customer Happiness Team" Page 8 Page 10
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