Filip Popovic - "The Golden Triangle of Data, Technology, and BPO Partnerships"

Filip Popovic, Head of Relationship Centre, Worldwide, at Avon Consumer Experience, explains how his team evolves a relationship center into an experience center. He details a Consumer Experience Board for real-time insight. He shares value-creation tactics that generate revenue. He offers practical steps any CX leader can start now.

WOW-24-7

Contact Centers