What’s Inside [0:42] Introduction to Filip Popovic [38:05] Full Podcast Episode [2:32] Highlights Video [3:33] Evolving the Relationship Center Into an Experience Center [8:04] Turning Every Interaction Into Value, Not Just Cost [5:17] Listening to the Silent Majority to Build Future Value [4:19] Respecting Long-Term Customers for Loyalty Value [5:17] Utilizing AI for Tasks and Humans for Empathy [5:28] What to Look for in Choosing Tech and Partners for Business [2:28] Partners Are Not Vendors, So Act as One Team [0:59] Short - Evolving the Relationship Center Into an Experience Center [0:49] Short - Utilizing AI for Tasks and Humans for Empathy