What’s Inside [1:03] Introduction to Darcy Perry [24:51] Full Podcast Episode [1:26] 1-10 Rating: Importance of Contact Centers to Overall Company Success [2:26] Contact Center Challenges: Building Trust and Skills in Entry-Level Roles [1:36] Importance of Prioritization and Follow-Up in Contact Centers [4:17] Creating a Supportive Culture for Entry-Level Employees [2:05] Empowering Soft Skills Through Effective Feedback Loop [1:39] Mastering Active Listening, Empathy, and Emotional Intelligence in Customer Service [2:43] Balancing AI and Human Touch in Contact Centers [1:40] Navigating the Guardrails and Benefits of AI in Contact Centers [1:32] Preventing Employee Burnout Through Effective Time Management [1:02] Valuing Employee Growth Through Diverse Career Experiences [0:47] Empowering Call Center Teams to Drive Company Growth [0:59] Short - Creating a Supportive Culture for Entry-Level Employees [0:59] Short - Mastering Active Listening, Empathy, and Emotional Intelligence in Customer Service