YOUTUBE SHORT: Mastering Active Listening, Empathy, and Emotional Intelligence in Customer Service Darcy Perry - "Where Contact Centers Are Still Missing the Mark" Page 17 Page 19Video Player is loading.Play VideoPlayMuteCurrent Time 0:00/Duration 0:59Loaded: 0%0:00Stream Type LIVESeek to live, currently behind liveLIVERemaining Time -0:59 1xPlayback RateChaptersChaptersDescriptionsdescriptions off, selectedCaptionscaptions settings, opens captions settings dialogcaptions off, selectedAudio TrackPicture-in-PictureFullscreenThis is a modal window.Beginning of dialog window. Escape will cancel and close the window.TextColorWhiteBlackRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentBackgroundColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentTransparentWindowColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyTransparentSemi-TransparentOpaqueFont Size50%75%100%125%150%175%200%300%400%Text Edge StyleNoneRaisedDepressedUniformDropshadowFont FamilyProportional Sans-SerifMonospace Sans-SerifProportional SerifMonospace SerifCasualScriptSmall CapsReset restore all settings to the default valuesDoneClose Modal DialogEnd of dialog window.
Darcy Perry - "Where Contact Centers Are Still Missing the Mark" Page 17 Page 19
