Whats Inside [3:08] Introduction to Cynthia Patterson [42:59] Full Podcast Episode [2:54] Highlights Video [3:04] How Antech Achieved Just 6% Turnover in Support [5:12] Why Support Models Must Align with Business Value Propositions [7:01] Customer Support Is Revenue Preservation, Not a Cost Center [4:25] Why Every Company Needs a True Voice of the Customer Through Support [9:42] Redefining Customer Experience With Proactive, Cross-Functional Integration [4:34] Beginning with the End in Mind as Supports Guiding Principle [0:53] Short - Customer Support Is Revenue Preservation, Not a Cost Center [0:56] Short - Redefining Customer Experience With Proactive, Cross-Functional Integration