Cynthia Patterson - "The New Customer Support Model that Drives C-suite Support"

(3:04 Video) How Antech Achieved Just 6% Turnover in Support There was a gasp when I said our turnover was 6% because in this industry, 60% or higher is common. We invest so much in the associate experience. I take seriously my role in shaping not just the customers experience, but also our associates experience. - Cynthia Patterson

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