What’s Inside [2:29] Introduction to Christian Hörnebrant [26:21] Full Podcast Episode [3:35] Guiding Customer Experience Through Nudging Strategy [2:37] Harnessing Nudging Strategies to Enhance Customer Conversions [1:58] Crafting Compelling Stories for Meaningful Customer Connections [1:31] Applying Nudging Strategy on ABM and Sales Marketing Model [3:51] Five Core Elements of the Contact Center Leadership Strategy [3:50] Importance of Curiosity, Safety, and Prioritization in Nudging Strategy [3:36] Rethinking Contact Center Metrics: Prioritizing Resolution Over Handling Time [0:54] Short – Five Core Elements of the Contact Center Leadership Strategy [0:45] Short - Rethinking Contact Center Metrics: Prioritizing Resolution Over Handling Time