What’s Inside [1:02] Introduction to Chris Rojas [32:18] Full Podcast Episode [2:57] Aligning Customer Service Goals with Organizational Purpose [1:25] Leveraging Customer Insights to Boost Customer Retention [1:46] Connecting Customer Service to Company Revenue and Success [2:31] Redefining Customer Service Through Customer-Centric Strategies [2:15] Customer Experience as the Ultimate Differentiator in Business Success [3:55] Navigating Challenges in Building Customer-Focused Organizations [3:45] Empowering Customer Service and Developing Teams Through AI [2:46] Retaining Talent Through Career Development Opportunities [1:57] Building Organizational Trust Through Support and Effective Change Management [1:28] Customer Service as a Secret Ingredient that Drives Business Success [0:51] Short – Navigating Challenges in Building Customer-Focused Organizations [0:46] Short - Building Organizational Trust Through Support and Effective Change Management