Chris Rojas - "Building Customer Service from the Ground Up"
Chris Rojas, Head of U.S. Customer Service at Raisin, shares insights on transforming customer support teams from cost centers into value creators. He discusses building customer-centric operations, aligning stakeholders on service goals, and leveraging qualitative and data-driven approaches. He also highlights AI’s role in empowering agents, not replacing them, and stresses robust agent support to foster trust and reduce turnover.
WOW-24-7
Contact Centers
What’s Inside [1:02] Introduction to Chris Rojas [32:18] Full Podcast Episode [2:57] Aligning Customer Service Goals with Organizational Purpose [1:25] Leveraging Customer Insights to Boost Customer Retention [1:46] Connecting Customer Service to Company Revenue and Success [2:31] Redefining Customer Service Through Customer-Centric Strategies [2:15] Customer Experience as the Ultimate Differentiator in Business Success [3:55] Navigating Challenges in Building Customer-Focused Organizations [3:45] Empowering Customer Service and Developing Teams Through AI [2:46] Retaining Talent Through Career Development Opportunities [1:57] Building Organizational Trust Through Support and Effective Change Management [1:28] Customer Service as a Secret Ingredient that Drives Business Success [0:51] Short – Navigating Challenges in Building Customer-Focused Organizations [0:46] Short - Building Organizational Trust Through Support and Effective Change Management
Full Episode
Full Episode: Topics Covered Establishing a Unified Vision for Customer Service Leveraging Data and Customer Experience as Strategic Differentiators Empowering Teams Amidst AI Integration
(2:57 Video) Aligning Customer Service Goals with Organizational Purpose
(1:25 Video) Leveraging Customer Insights to Boost Customer Retention
(1:46 Video) Connecting Customer Service to Company Revenue and Success
(2:31 Video) Redefining Customer Service Through Customer-Centric Strategies
(2:15 Video) Customer Experience as the Ultimate Differentiator in Business Success
(3:55 Video) Navigating Challenges in Building Customer-Focused Organizations
(3:45 Video) Empowering Customer Service and Developing Teams Through AI
(2:46 Video) Retaining Talent Through Career Development Opportunities
(1:57 Video) Building Organizational Trust Through Support and Effective Change Management
(1:28 Video) Customer Service as a Secret Ingredient that Drives Business Success
YOUTUBE SHORT: Navigating Challenges in Building Customer-Focused Organizations
YOUTUBE SHORT: Building Organizational Trust Through Support and Effective Change Management
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