CEOs: Labor Is Your Number One Challenge and Your Number One Competitive Advantage
Todd Treml, Chief Executive Officer at Touching Hearts at Home, shares why labor is both the top challenge and a competitive edge. He explains recruiting and retention systems that win market share. He details how culture and purpose sustain performance. He outlines where technology and AI boost productivity.
CEOs: Labor Is Your Number One Challenge and Your Number One Competitive Advantage A Conversation with Todd Treml, Chief Executive Officer at Touching Hearts at Home EPISODE 209 Steve MacDonald HOST:
Table of Contents • [2:47] Introduction to Todd Treml • [27:10] Full Podcast Episode • [0:00] Episode Highlights Video • [2:47] Removing Hiring Friction To Capture Market Share • [4:48] Flexible Work And Trust Keep Performers Longer • [3:36] Using AI To Reallocate Work And Gain Productivity • [1:46] Stopping Churn To Protect Service Continuity • [3:15] Third Party Calls Can Catch Early Attrition Risks • [3:30] Renewals Rise With Tools, Training, And Support • [2:20] Invest In People To Win Tomorrow • [0:58] Short - Removing Hiring Friction To Capture Market Share
ABOUT Todd Treml Todd Treml, Chief Executive Officer at Touching Hearts at Home, shares why labor is both the top challenge and a competitive edge. He explains recruiting and retention systems that win market share. He details how culture and purpose sustain performance. He outlines where technology and AI boost productivity.
FULL EPISODE “It goes without saying that labor is a major challenge. So, don't put barriers in place. Be lightning fast in your response to people that want to work for you. Those companies that are prepared to recruit and retain the right way, they're the winners in business.” – Todd Treml
[0:00] Episode Highlights Video
[2:47] Removing Hiring Friction To Capture Market Share “I think those companies that are prepared to recruit and retain the right way, and they put the effort into it—at the end of the day, they're the winners in business. They're the ones that are going to get the market share.” – Todd Treml
[4:48] Flexible Work And Trust Keep Performers Longer “It all comes down to open communication. I haven't talked about pay because oftentimes, as long as you're competitive, it isn't the number one issue on everybody's list in terms of retention.” – Todd Treml
[3:36] Using AI To Reallocate Work And Gain Productivity “Technology can enhance the client experience, and make us more effective and productive in our day-to-day operations of the business. So, it's not a replacement situation for us. It's really just a reallocation.” – Todd Treml
[1:46] Stopping Churn To Protect Service Continuity “You have to prioritize retention, and you can't be reactive about it. It's a lot of hard work. It's a lot of acknowledgements. If you want to be the employer of choice, you have to be focused on these all the time.” – Todd Treml
[3:15] Third Party Calls Can Catch Early Attrition Risks “From a franchise standpoint, one of our key missions and priorities here is to listen and learn. If you listen long enough, you're going to learn something and you can respond and then ultimately, be proactive with it.” – Todd Treml
[3:30] Renewals Rise With Tools, Training, And Support “The most important metric of a successful franchise company is renewal rate.” – Todd Treml
[2:20] Invest In People To Win Tomorrow “What this comes down to, when it's all said and done, is people. You can't run companies without them. We don't have clients without caregivers. We don't have caregivers without clients. So, we're all in this thing together.” – Todd Treml
YOUTUBE SHORT: “I think those companies that are prepared to recruit and retain the right way, and they put the effort into it—at the end of the day, they're the winners in business. They're the ones that are going to get the market share.” – Todd Treml
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