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(2:21 Video) Rethinking KPI Standards: A Necessary Shift? "For items outside of our self-service channels, we can expect that the satisfaction average is actually going to go down.“ -CANDACE WALLACE

Candace Wallace - "CCOs: Why Advocate for Downward CSAT Trends" - Page 7 Candace Wallace - "CCOs: Why Advocate for Downward CSAT Trends" Page 6 Page 8
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