(2:21 Video) Rethinking KPI Standards: A Necessary Shift? "For items outside of our self-service channels, we can expect that the satisfaction average is actually going to go down.“ -CANDACE WALLACE Candace Wallace - "CCOs: Why Advocate for Downward CSAT Trends" Page 6 Page 8Video Player is loading.Play VideoPlayMuteCurrent Time 0:00/Duration 2:21Loaded: 0.00%0:00Stream Type LIVESeek to live, currently behind liveLIVERemaining Time -2:21 1xPlayback RateChaptersChaptersDescriptionsdescriptions off, selectedCaptionscaptions settings, opens captions settings dialogcaptions off, selectedAudio TrackPicture-in-PictureFullscreenThis is a modal window.Beginning of dialog window. Escape will cancel and close the window.TextColorWhiteBlackRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentBackgroundColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentTransparentWindowColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyTransparentSemi-TransparentOpaqueFont Size50%75%100%125%150%175%200%300%400%Text Edge StyleNoneRaisedDepressedUniformDropshadowFont FamilyProportional Sans-SerifMonospace Sans-SerifProportional SerifMonospace SerifCasualScriptSmall CapsReset restore all settings to the default valuesDoneClose Modal DialogEnd of dialog window.wow24-7.iovideo
Candace Wallace - "CCOs: Why Advocate for Downward CSAT Trends" Page 6 Page 8