(4:05 Video) Essential Strategies for Contact Center Growth "One of the most important things for scale for a contact center is really self- service and leveraging different technologies to really help meet your customers where they are, giving them insights and information real- time when they need it, in the channel that they want.” —CANDACE WALLACE
![Candace Wallace - "CCOs: Why Advocate for Downward CSAT Trends" - Page 6](/cdn-cgi/image/width=600,quality=80,format=webp/https://cdn.relayto.com/images_originals/663035d694ac5.jpeg)