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(4:05 Video) Essential Strategies for Contact Center Growth "One of the most important things for scale for a contact center is really self- service and leveraging different technologies to really help meet your customers where they are, giving them insights and information real- time when they need it, in the channel that they want.” —CANDACE WALLACE

Candace Wallace - "CCOs: Why Advocate for Downward CSAT Trends" - Page 6 Candace Wallace - "CCOs: Why Advocate for Downward CSAT Trends" Page 5 Page 7
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