(0:59 Video) Real-time Data Drives Self- Service Success and Revenue “If we can create a highly valuable digital experience for these customers, not only would it drive down some of those costs because we are handling some of that self-service, but we could see those results in the longer-term view.” —CANDACE WALLACE
![Candace Wallace - "CCOs: Why Advocate for Downward CSAT Trends" - Page 14](/cdn-cgi/image/width=600,quality=80,format=webp/https://cdn.relayto.com/images_originals/663035d934647.jpeg)
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