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(0:59 Video) Real-time Data Drives Self- Service Success and Revenue “If we can create a highly valuable digital experience for these customers, not only would it drive down some of those costs because we are handling some of that self-service, but we could see those results in the longer-term view.” —CANDACE WALLACE

Candace Wallace - "CCOs: Why Advocate for Downward CSAT Trends" - Page 14 Candace Wallace - "CCOs: Why Advocate for Downward CSAT Trends" Page 13 Page 15
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