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(0:57 Video) Rethinking KPI Standards: A Necessary Shift? "The more complex interactions were the ones that had lower CSAT scores.“ —CANDACE WALLACE

Candace Wallace - "CCOs: Why Advocate for Downward CSAT Trends" - Page 13 Candace Wallace - "CCOs: Why Advocate for Downward CSAT Trends" Page 12 Page 14
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