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(3:22 Video) Balancing Tech & Human Touch in Customer Service “There’s always this importance of needing someone to be there to engage because we’re humans, and we like engaging with other humans, but we also like to man the technology.” —CANDACE WALLACE

Candace Wallace - "CCOs: Why Advocate for Downward CSAT Trends" - Page 9 Candace Wallace - "CCOs: Why Advocate for Downward CSAT Trends" Page 8 Page 10
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