Bennett Potter - "The Whys and Hows of Reverse Engineering Customer Support"

Bennett Potter, Associate Provost and Dean at Oklahoma State University, underscores the importance of broadening the mission of international engagement offices. He advocates for innovation, proactive advocacy, and exploring new opportunities. Through projects like the Afghan family initiative and global trade partnerships, he illustrates the transformative community impact and funding success that can be achieved.

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Bennett Potter - "The Whys and Hows of Reverse Engineering Customer Support" - Page 1

What’s Inside [2:38] Introduction to Bennett Potter [30:26] Full Podcast Episode [5:19] Utilizing Research to Revolutionize Customer Experience [4:42] Overcoming the Abandonment Problem Through Cultural Transformation [2:58] Embracing External Voices to Uncover Business Challenges [6:35] Simplifying Processes and Embracing Virtues for Efficiency [4:35] Translating Curiosity Through Organizational Learning and Alignment [1:41] Simplifying Vision and Embracing Ignorance for Infinite Growth [0:55] Short – Utilizing Research to Revolutionize Customer Experience [0:37] Short - Embracing External Voices to Uncover Business Challenges

Bennett Potter - "The Whys and Hows of Reverse Engineering Customer Support" - Page 2

Bennett Potter - "The Whys and Hows of Reverse Engineering Customer Support" - Page 3

Full Episode

Bennett Potter - "The Whys and Hows of Reverse Engineering Customer Support" - Page 4

Full Episode: Topics Covered Research-Driven Solutions for Customer Experience Excellence Unified Vision: Simplifying and Aligning Team Goals Embracing Prudence Over Surface-Level Curiosity