What’s Inside [1:58] Introduction to Anthony Chang [39:27] Full Podcast Episode [5:04] Transforming Voice-of-the-Customer Data into Revenue Drivers [6:30] Transforming Contact Center Value Through Customer Data Insights [1:55] Driving and Regenerating Value Through Interdepartmental Connections [3:16] Building a Voice of the Customer Community for Innovation and Success [5:23] Integrating Voice of Customer Across the Business Lifecycle [3:47] Leveraging Internal Data to Understand Ideal Customer Profiles [4:12] Empowering BPOs with Voice of Customer Analytics for Success [2:37] Prioritizing BPO Partnerships that Empower Voice of Customer Data [1:47] Reimagining the Contact Centers from Cost to Profit Centers [0:58] Short - Transforming Voice-of-the-Customer Data into Revenue Drivers [0:58] Short - Leveraging Internal Data to Understand Ideal Customer Profiles