Andreas Janssen - "Why Humans Outshine AI in CX Leadership”

Andreas Janssen, CEO at Blauband GmbH, discusses human intelligence in customer support on the Contact Center Prospectus podcast. He stresses AI's role in enhancing processes but emphasizes human agents' irreplaceable abilities in personalized customer experiences. He also highlights customer support's strategic value for growth and satisfaction, urging businesses to prioritize it beyond a cost-centered mindset.

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Contact Centers

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customer service outsourcing

customer support outsourcing

customer service BPO

retail BPO

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Customer Value

SaaS Customer Experience