Table of Contents • [1:04] Introduction to Luna Shirley • [27:18] Full Podcast Episode • [2:57] Episode Highlights Video • [2:48] Defining and Balancing Sustainable Business Growth • [3:02] Competitive Advantage of Adapting AI to Improve NRR • [2:59] Focusing on NRR for Long-Term Success • [4:12] Driving Efficiency With Continuous AI Testing • [1:42] Focusing on Unique Human Value to Empower Creativity and Insight • [3:33] Treating Customer Experience as Your Top Growth Strategy • [2:43] Hiring Experienced Talents to Empower Customer Success • [1:57] Turning Losses into Success Through Sustainable Growth Model • [0:45] Embracing the Mature Middle Path to Growth • [0:57] Short - Treating Customer Experience as Your Top Growth Strategy