Vladyslava Vozniuk - "Contact Center Agents' Perspective on AI"

Vladyslava Vozniuk, Customer Success Manager at Usersnap, explores the evolving role of AI in contact centers from the agent’s perspective. She dispels the myth of AI replacing human agents, instead advocating for a hybrid model that enhances customer experience. The discussion highlights AI’s impact on training, turnover, and the irreplaceable value of human empathy.

WOW-24-7

Contact Centers