$,DV)LUVW5HVSRQGHU$JHQWVIRU &RPSOH[&XVWRPHU6XSSRUW Ү†҃ʔǻɔʰȮƷ҃Ƣdž҃Ž҃̅ʆʔʢҟȮdžˑdžȮ҃ʆdžʔɾɔɅƷdžʆҏ҃̅ʆʔʢҟȮdžˑdžȮ҃ ʔʰɾɾɔʆʢ҃ʢǻŽʢ҃ǻdžȮɾʔ҃˖Ȉʢǻ҃ƢŽʔȈƫ҃Ȉʔʔʰdžʔ҃ŽɅƷ҃ŽɅʔ˖džʆʔ҃ ʔɔȿdž҃ƢŽʔȈƫ҃ʄʰdžʔʢȈɔɅʔ҃ŽƢɔʰʢ҃ʢǻdž҃ɾʆɔƷʰƫʢҏ҃ŽɅƷ҃ʢǻdžɅ҃ ʢǻdž҃ŽǬdžɅʢʔҏ҃ʔdžƫɔɅƷҟȮdžˑdžȮ҃ʔʰɾɾɔʆʢҏ҃˖ȈȮȮ҃Ʒɔ҃ʢǻdž҃ ȈɅˑdžʔʢȈǬŽʢȈɔɅҎү Ҟ҂Ņ§8ŖĊ§Ņ҂ŅÌţ½†ĤŸ
Vladyslava Vozniuk - "Contact Center Agents' Perspective on AI" Page 8 Page 10