7KH9DOXHRI$JHQW¶V(PSDWK\DQG )HHGEDFNLQ7HFK6XSSRUW Үėǻdž҃ˑɔȈƫdž҃ɔǪ҃ƫʰʔʢɔȿdžʆʔ҃Ȉʔ҃ɔɅdž҃ɔǪ҃ʢǻdž҃ȿɔʔʢ҃ ȈȿɾɔʆʢŽɅʢ҃ʢǻȈɅǬʔ҃ȈɅ҃ɔʰʆ҃ʔʢʆŽʢdžǬˢ҃ŽɅƷ҃ɔʰʆ҃ʆɔŽƷȿŽɾ҃ ƢʰȈȮƷȈɅǬҏ҃ŽɅƷ҃ʢǻdž҃ŽǬdžɅʢʔ҃ǻdžȮɾ҃ʰʔ҃˖Ȉʢǻ҃ʢǻŽʢ҃Ž҃Ȯɔʢ҃ ƢdžƫŽʰʔdž҃ʢǻdžˢ҃ƫŽɅ҃ƫɔȮȮdžƫʢ҃ƫʰʔʢɔȿdžʆ҃ǪdždžƷƢŽƫȥ҃ŽɅƷ҃ ɾʆȈɔʆȈʢȈ˰dž҃˖ǻŽʢ҃Ȉʔ҃ȿɔʔʢ҃ȈȿɾɔʆʢŽɅʢ҃Ǫɔʆ҃ʰʔҎ҃ėǻdžˢ҃ Ǫɔʆ˖ŽʆƷ҃Ȉʢ҃ʢɔ҃ɔʰʆ҃ʢdžŽȿʔҏ҃ȿɔʆdž҃ʔɾdžƫȈ̅ƫŽȮȮˢ҃ʢɔ҃ʢǻdž҃ ɾʆɔƷʰƫʢ҃ʢdžŽȿҏ҃ŽɅƷ҃ʢǻŽʢұʔ҃ǻɔ˖҃˖dž҃ƢʰȈȮƷ҃ɔʰʆ҃ ʆɔŽƷȿŽɾҡƢdžƫŽʰʔdž҃Ʌɔ҃ɔɅdž҃˖ŽɅʢʔ҃ʢɔ҃ƢʰȈȮƷ҃Ž҃ ʆɔŽƷȿŽɾ҃ŽɅƷ҃ƢʰȈȮƷ҃ʔɔȿdž҃ǪdžŽʢʰʆdžʔ҃Ǫɔʆ҃Ž҃ʄʰŽʆʢdžʆ҃ɔʆ҃ ʢ˖ɔ҃ɔɅȮˢ҃ʢɔ҃ʆdžŽȮȈ˰dž҃ƫʰʔʢɔȿdžʆʔ҃Žʆdž҃Ʌɔʢ҃ŽƫʢʰŽȮȮˢ҃ ȈɅʢdžʆdžʔʢdžƷҎү Ҟ҂Ņ§8ŖĊ§Ņ҂ŅÌţ½†ĤŸ
Vladyslava Vozniuk - "Contact Center Agents' Perspective on AI" Page 6 Page 8