7HFKQLFDO/LPLWDWLRQVRI$,LQ&XVWRPHU 6XSSRUW Ү†ʢұʔ҃ǬʆdžŽʢ҃ʢǻŽʢ҃†҃ƫŽɅ҃ʆdžʔɾɔɅƷ҃ʢɔ҃ʢdžƫǻɅȈƫŽȮ҃Ȉʔʔʰdžʔ҃ ˖ǻdžɅ҃Ʌɔʢ҃ŽȮȮ҃ŽǬdžɅʢʔ҃ǻŽˑdž҃Ž҃ʢdžƫǻɅȈƫŽȮ҃ƢŽƫȥǬʆɔʰɅƷҎ҃ %ʰʢҏ҃ʔɔȿdžʢȈȿdžʔҏ҃ʢǻdž҃†҃ƫɔȿdžʔ҃ʰɾ҃˖Ȉʢǻ҃Ȉʢʔ҃ɔ˖Ʌ҃ƫɔƷdžҏ҃ ŽɅƷ҃Ȉʢ҃ƫŽɅ҃ƫŽʰʔdž҃Ȉʔʔʰdžʔ҃Ǫɔʆ҃ƫʰʔʢɔȿdžʆʔҎ҃ŋdž҃ǪɔʆǬdžʢ҃ ʔɔȿdžʢȈȿdžʔ҃Ȉʢұʔ҃Ʌɔʢ҃ʢdžƫǻɅȈƫŽȮȮˢ҃ŽƷˑŽɅƫdžƷ҃džɅɔʰǬǻ҃ʢɔ҃ ʆdžɾȮŽƫdž҃ʢǻdž҃ŽǬdžɅʢʔҎү Ҟ҂Ņ§8ŖĊ§Ņ҂ŅÌţ½†ĤŸ
Vladyslava Vozniuk - "Contact Center Agents' Perspective on AI" Page 10 Page 12