Vivian Malandrin - "Amazon’s Lessons from Adopting Customer Obsession as a Core Principle"

Full Episode "Customer obsession means that leaders, like every Amazonian, start with the customer and work backward from there. We always begin with the customer’s questions, pain points, and feelings." - VIVIAN MALANDRIN

Vivian Malandrin - "Amazon’s Lessons from Adopting Customer Obsession as a Core Principle" - Page 4 Vivian Malandrin - "Amazon’s Lessons from Adopting Customer Obsession as a Core Principle" Page 3 Page 5
Opens Fullscreen